Frequently Asked Questions
Clear explanations about flight bookings, airport codes, baggage rules, cancellations, and telephone reservations.
1. Flight Search & Booking
Our search engine compares flight itineraries, carrier connections, and cabin classes across major airlines. After entering your origin, destination, and travel dates, you can filter by price, number of stops, departure time, and operating carrier.
Yes! You can select the "Multi-City" tab on our search widget to add up to 5 flight segments. Alternatively, our ticketing specialists can build customized round-the-world or multi-city itineraries over the phone at (866) 521-7253.
Airlines frequently provide specialized contracted tariffs or consolidation inventory that cannot be displayed on public online search engines. Calling our desk at (866) 521-7253 allows our agents to check these offline rate categories for your specific route.
2. Baggage, Seats & Cabin Classes
Baggage policies vary by airline, cabin class, and destination. Standard economy fares usually include one personal item and one carry-on bag, with checked bags incurring standard carrier fees. Premium economy, business, and first class tickets typically include 1 to 2 complimentary checked bags up to 50–70 lbs.
Seat assignment rules depend on the airline fare family. Some tickets include complimentary seat selection at booking, while basic economy tariffs assign seats during online check-in. Our agents can assist with seat requests over the phone at (866) 521-7253.
3. Changes, Cancellations & Refunds
Flight changes and cancellations are subject to airline fare rules. Most standard airline tickets permit date changes subject to any applicable fare difference. Review our Cancellation Policy and Refund Policy for full details.
For qualifying flight bookings made at least 7 days prior to departure, reservations may be cancelled within 24 hours of booking without standard airline penalty fees, in accordance with US Department of Transportation guidelines.